Privacy Policy
Last updated: 2025-09-11
1. Introduction
Safely Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
2. Information We Collect
2.1 Personal Information
- Name, email address, and phone number
- Address and location information
- Payment information (processed securely through Stripe)
- Government-issued identification for guards
- Security guard licenses and certifications
2.2 Usage Information
- Booking history and preferences
- Communication logs between clients and guards
- Device information and IP addresses
- App usage patterns and analytics
2.3 Location Information
- GPS coordinates for service locations
- Guard location during active bookings
- General location for service area matching
3. How We Use Your Information
- Facilitate bookings between clients and guards
- Process payments and manage payouts
- Verify guard credentials and licenses
- Provide customer support
- Improve our services and platform
- Comply with legal and regulatory requirements
- Send important service notifications
4. Information Sharing
We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist in platform operations
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
- Consent: When you explicitly consent to sharing
Note: We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication
- Secure payment processing through Stripe
- Regular staff training on data protection
6. Data Retention
We retain your information for the following periods:
- Account Information: Until account deletion or 2 years of inactivity
- Booking Records: 7 years for tax and legal compliance
- Communication Logs: 18 months for support purposes
- Payment Records: 7 years for financial compliance
- License Documents: While account is active + 2 years
7. Your Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for data processing
- File a complaint with privacy authorities
To exercise these rights, please contact us at privacy@safelyapp.ca
8. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze platform usage and performance
- Provide personalized experiences
- Ensure platform security
You can control cookie settings through your browser preferences.
9. International Transfers
Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the platform. Your continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Privacy Officer: privacy@safelyapp.ca
General Inquiries: support@safelyapp.ca
Address: Safely Inc., Montreal, QC, Canada
Phone: 1-800-SAFELY-1